Refund policy

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Conditions for Return In order to make a return, the item must be in the same condition as you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Initiating a Return To initiate a return, you can contact us at support@thetrendyculture.com. If your return is accepted, we will send you a return label as well as instructions on how and where to ship your package. Returned items will not be accepted without a prior return request.

You can always contact us with any return inquiries at support@thetrendyculture.com.

Damages and Problems Inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can assess the problem and correct it.

Exceptions / Non-Returnable Items Certain types of items are non-returnable, such as perishable products (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Refunds We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

We will always strive to provide the best customer service possible, please feel free to contact us at support@thetrendyculture.com.